TY  - BOOK
AU  - Evenson, Renee, 1951-, author
TI  - CUSTOMER SERVICE TRAINING 101: Quick and Easy Techniques That Get Great Results
SN  - 9780814438916 (paperback)
PY  - 2018///
CY  - New York
PB  - AMACOM, American Management Association
N1  - Includes index
ER  -